Refund policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bumpii.com.
Please note that for change of mind returns, any costs associated with the return of the item will be borne by the customer. Original shipping costs are non-refundable and will not be included in the refunded amount.
Items that have been opened, used, or are not in their original sealed packaging are not eligible for change of mind returns.
Please note that payment processing fees incurred at the time of purchase are non-refundable and may be deducted from the total refund amount.
If your return is accepted, we will provide instructions on how and where to send your package. All returned items will be inspected upon arrival. If the item is found to be damaged, used, or not in its original condition, we reserve the right to reject the return or issue a partial refund.
Items sent back to us without first requesting a return will not be accepted.
We may offer an exchange in place of a refund where appropriate.
Items purchased during promotional or sale periods may not be eligible for change of mind returns.
The 45-day return period begins from the date the item is marked as delivered by the shipping carrier.
You can always contact us for any return questions at support@bumpii.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide you with a resolution.
All damage or defect claims must be reported within 7 days of the item being marked as delivered by the shipping carrier. Claims made after this period may not be eligible for resolution.
To assist with your claim, we may require photo or video evidence of the item’s condition, the packaging it arrived in, and the shipping label. Failure to provide sufficient evidence may result in the claim being declined.
Please do not dispose of any packaging materials until your claim has been reviewed, as they may be required for assessment.
Items that have been damaged due to misuse, mishandling, improper installation, or normal wear and tear are not considered defective and will not be eligible for replacement or refund.
If your claim is approved, we will offer a replacement, exchange, or refund where appropriate.
Exceptions / non-returnable items
Certain types of items are not eligible for return.
We do not accept returns for items that have been opened, used, or are not in their original sealed packaging.
Bundle purchases (including multi-pack products) must be returned in full. Partial returns from bundle purchases will not be accepted.
Items that have been test-fitted, installed, or used with trading cards or graded slabs are not eligible for return.
We also do not accept returns on items purchased during promotional or sale periods, or on gift cards.
Please get in touch if you have any questions or concerns about your specific item.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have in accordance with our return policy. Once your return has been received and accepted, you may place a separate order for the new item.
Please note that exchange requests are subject to the same eligibility requirements as returns, including the item being unused, unopened, and in its original sealed packaging.
European Union 14 day cooling off period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
To exercise this right, you must notify us within 14 days of delivery. The item must then be returned within 14 days of notifying us.
Please note that return shipping costs associated with exercising your right of withdrawal will be borne by the customer.
Items must be returned in the same condition in which they were received. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.
Where an item has been used, installed, or test-fitted with a trading card or graded slab, we reserve the right to deduct an appropriate amount from the refund to reflect the diminished value of the returned item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.
Refunds will only be issued once the returned item has been received and inspected to confirm it meets our return eligibility requirements.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that original shipping costs are non-refundable, and any applicable payment processing fees may be deducted from the total refund amount.
If the returned item is found to be damaged, used, opened, or not in its original condition, we reserve the right to issue a partial refund to reflect any diminished value of the item.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@bumpii.com.